1. Overview

At Zapee.co.uk, we are committed to ensuring that your orders are delivered quickly and securely. This Shipping Policy provides details about our order processing times, delivery schedules, shipping options, and other important information to ensure a seamless shopping experience.

2. Order Processing Time

   • Orders are processed and dispatched from our warehouse within 1-2 business days after payment confirmation.

   • Business days are defined as Monday through Friday, excluding public holidays.

   • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

   • Once dispatched, orders are typically delivered within 1-2 business days by our reliable delivery partners.

   • Delivery times may vary depending on your location and unexpected factors such as weather conditions or courier delays.

4. Shipping Rates

   • Shipping charges are calculated at checkout based on your delivery address and the selected shipping method.

   • Free shipping may be available for orders exceeding a specified value as part of promotional offers.

5. Tracking Your Order

   • Once your order is dispatched, you will receive a confirmation email with tracking details.

   • You can use the provided tracking number to monitor the status of your delivery.

6. Delivery Issues

   • If your package is delayed or you experience any issues with delivery, please contact us at support@zapee.co.uk for assistance.

   • In the case of lost or damaged packages, we will coordinate with our delivery partners to resolve the issue promptly.

7. International Shipping

   • At this time, Zapee.co.uk only ships within the United Kingdom. We may introduce international shipping options in the future.

8. Incorrect Address

   • Please ensure that the delivery address provided is accurate and complete.

   • Zapee.co.uk is not responsible for delays or failed deliveries due to incorrect or incomplete addresses. Additional shipping fees may apply to resend orders.

9. Changes to Shipping Policy

   • Zapee.co.uk reserves the right to modify this Shipping Policy at any time. Updates will be posted on our website, and continued use of our services constitutes your acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at support@zapee.co.uk or reach out to our customer support team through our website.