1. Overview

At Zapee, we are committed to providing the best customer experience. If you are not satisfied with your purchase, you may return eligible items under the conditions outlined below. Please read the guidelines carefully to ensure your return is processed smoothly.

2. Return Eligibility

Items must meet the following conditions to be eligible for a return:

• The product must be returned in its original condition and packaging.
• Returns must be initiated within 30 days of the delivery date.
• Items must not be damaged or altered unless they were received in damaged condition.

3. Damaged Products on Arrival

If your product arrives damaged, you are eligible for a return or replacement. Please follow the steps below to request a return for a damaged product:

• Take clear photographs of the product showing the damage.
• Email us at returns@zapee.com with your order number, a description of the issue, and the photos of the damaged product.
• Once we receive your email, our customer service team will review the damage and provide instructions on how to return the product.
• Upon approval, we will arrange for a replacement or issue a refund according to your preference.

4. Products Not Meeting Expectations

If you received the product in good condition but are not satisfied with it, we offer returns under the following conditions:

• The product must be unused, unwashed, and in its original packaging.
• You must initiate the return within 30 days of the delivery date.
• Returns for items that do not meet expectations (such as sizing or style issues) will be subject to a restocking fee of 10% of the purchase price.
• Shipping costs for returning the product will be covered by the customer unless the product is faulty or damaged.

5. Return Process

To initiate a return, please follow these steps:

• Contact us via email at returns@zapee.com with your order details and the reason for the return.
• If your return is approved, you will receive a return authorization email with instructions on how to return the product.
• Package the item securely and include any original documents, such as the invoice or packing slip, in the return package.
• Ship the product to the return address provided in the return authorization email.

6. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable unless the product was damaged or defective.

7. Contact Information

If you have any questions or need assistance with your return, please contact us at returns@zapee.com or chat with our customer support team

Orders & Delivery

How can I track my order? Can I change or cancel my order?

Returns & Refunds

What is your return policy?

Payments

What payment methods do you accept?

Product Information

What is Zapee?

Account & Settings

How can I update my account details?

Contact Us

How can I contact customer service? Do you offer international shipping?

1. Introduction

Welcome to Zapee! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree to these terms, you should not use our services.

2. Use of the Site

Zapee grants you a limited, non-exclusive, non-transferable, and revocable license to use our site for personal shopping purposes. You agree not to use the site for any unlawful activities, including violating intellectual property rights, misusing the site’s content, or engaging in harmful conduct toward others.

3. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information. By using our site, you consent to the practices outlined in our Privacy Policy.

4. User Account

When you create an account with Zapee, you are responsible for maintaining the confidentiality of your account details. You agree to provide accurate information and update your account as necessary. Zapee reserves the right to suspend or terminate accounts that engage in fraudulent or abusive behavior.

5. Intellectual Property

All content, including text, images, logos, and design elements on Zapee’s site, is the intellectual property of Zapee or its licensors. You may not copy, reproduce, or distribute this content without explicit permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Zapee is not liable for any damages or losses resulting from the use of our site or services, including but not limited to loss of data, revenue, or business opportunities. Zapee’s total liability to you for any claim arising out of or in connection with the use of our site shall not exceed the amount paid by you to Zapee.

7. Dispute Resolution

In the event of a dispute, you agree to first attempt to resolve the issue by contacting our customer service team. If the dispute cannot be resolved informally, it will be settled by binding arbitration under the rules of the American Arbitration Association.

8. Governing Law

These Terms and Conditions are governed by the laws of the state of California, without regard to its conflict of law provisions. Any disputes arising from these terms or the use of Zapee’s site shall be subject to the exclusive jurisdiction of the courts in California.

9. Contact Information

If you have any questions about these terms, please contact us at support@zapee.com or chat with us.